Privacy Policy
Perfect Wood Ltd
Last updated: UK GDPR & Data Protection Act 2018
Contents
1. Who We Are (Controller)
Perfect Wood Ltd (“we”, “us”, “our”) is the Data Controller for personal data processed via this website and when you purchase from us.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@perfectwood.co.uk
Phone: 07442 199494
2. Information We Collect
- Identity: full name, company name (if applicable)
- Contact: billing & delivery addresses, email, telephone
- Transaction: order details, invoices, payment confirmations (we do not store card details)
- Technical: IP address, browser/OS, pages viewed, via cookies/analytics
- Communication: messages via email, phone or website forms
- Marketing preferences: where you have opted-in
3. How & Why We Use Your Information
- Process and deliver orders, including arranging delivery
- Provide customer service and respond to enquiries
- Manage payments, refunds and accounting
- Send order/delivery/service notifications
- Improve our website, products and services
- Meet legal and regulatory obligations (e.g. tax/VAT)
- Send marketing updates if you have given consent
4. Lawful Bases
- Contract: to fulfil your order and provide services
- Legal obligation: record keeping and compliance
- Legitimate interests: running and improving our business, fraud prevention
- Consent: marketing communications (you can withdraw at any time)
5. Sharing Your Information
We do not sell your personal data. We may share limited data with:
- Delivery partners to fulfil orders
- Payment providers (e.g. PayPal, Stripe) to process payments
- Professional service providers (e.g. IT support, accountants)
- Government bodies where required by law
All third parties are required to protect your data and use it only for specified purposes.
6. Data Retention
We keep personal data only as long as necessary for the purposes above and to meet legal requirements.
- Order & transaction records: 6 years (tax/accounting)
- Customer enquiries: up to 1 year
- Marketing data: until you opt out or withdraw consent
7. Your Rights
Under UK GDPR, you can:
- Access the personal data we hold about you
- Request correction of inaccurate/incomplete data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Request data portability
- Withdraw consent (for marketing) at any time
To exercise your rights, email info@perfectwood.co.uk. You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.
8. Cookies
We use cookies to enhance your experience and collect anonymous analytics. Manage cookies via your browser settings.
For more detail, see our Cookie Policy (if available).
9. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access is limited to staff and trusted providers on a need-to-know basis.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
11. Contact & Complaints
Email: info@perfectwood.co.uk
Phone: 07442 199494
Post: Perfect Wood Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
For requests under UK GDPR (access, deletion, etc.), please email us with the subject “GDPR Request”.