Frequently Asked Questions
Contents
Product & Quality
What are kiln-dried logs?
They’re dried in a kiln to reduce moisture below 20%. This makes them easier to light and gives a hotter, cleaner, longer burn than seasoned wood.
What size are your logs?
Each log is cut to 23–25 cm to fit most stoves, log burners and fireplaces.
Are your logs “Ready to Burn”?
Yes — our kiln-dried hardwood logs meet the under 20% moisture requirement for clean, efficient burning.
Do you sell kindling?
Yes — premium kiln-dried Birch kindling is available to add at checkout.
Delivery & Collection
Do you offer free delivery?
Yes — free local delivery within 5 miles of Rossendale, Ramsbottom, Burnley and Todmorden.
How long does delivery take?
Typically 2–3 working days for standard orders. Pallet orders may take a little longer.
Is pallet delivery kerbside?
Yes — pallet deliveries are kerbside. Please ensure suitable access for a delivery vehicle.
Can I collect my order?
Yes — contact us to arrange a convenient collection time.
Ordering & Payment
How do I order?
Visit perfectwood.co.uk, choose your product, add to basket and checkout securely online.
What payment methods do you accept?
We accept major debit/credit cards and PayPal.
Do I need an account?
No — you can checkout as a guest, or create an account for faster repeat orders.
Burning & Storage
How should I store kiln-dried logs?
Keep them dry and ventilated, ideally off the ground and covered (but not sealed) to prevent trapped moisture.
Can I use them outdoors?
Yes — perfect for firepits, pizza ovens and BBQ as well as indoor appliances.
Do kiln-dried logs produce less smoke?
Yes — lower moisture means cleaner combustion and can help keep chimneys and flues cleaner.
Sustainability & Returns
Is your wood responsibly sourced?
We source from responsible suppliers with a focus on sustainable forestry and consistent quality.
What if there’s an issue with my order?
Please contact us with your order number. We’ll put it right as quickly as possible.
Where can I read your full terms?
See our Terms & Conditions for full details on deliveries, returns and refunds.